A patient request is missing
Check the location, call outcome, and recent activity when a request is not visible in Workspace.
Troubleshooting
Find quick checks for common setup and Workspace questions.
An AI call ended early or was incomplete
Understand why an AI conversation may end without a complete patient request.
You cannot sign in
Recover access when the email, password, invitation, or sign-in method does not work.
The forwarding test failed
Diagnose unanswered-call forwarding, voicemail, caller ID, busy routing, and test-call problems.
A patient text or reply is missing
Check texting status, opt-out state, and the correct request when a message is not visible.
Saved changes do not appear
Check the selected location and save state when updated information is not visible.
Texting is not active
Check the common setup items that can keep patient texting from becoming available.