Canceling stops Missed Calls Dental for your whole account. Only an account owner or admin can cancel or restore the plan. To confirm it is really you, canceling also requires a one-time verification code emailed to the account owner.
Cancel your plan
Open Billing → Overview, expand Danger Zone, and select Cancel plan. The first Cancel plan selection only opens a confirmation — nothing is canceled yet.
Complete the confirmation in order:
- Select Cancel plan to open the confirmation.
- Read the cancellation consequences and the current estimate of final
additional usage. The estimate explains any AI answered call minutes and SMS segments above each location's included allowance.
- Check the box confirming that service stops immediately, no refund will be
issued for the current plan payment, and final additional usage may be charged to the saved payment method.
- Under Confirm by email, select Send code. We email a 6-digit code to
the account owner. Even if an admin starts cancellation, the code always goes to the registered account owner.
- Check the account owner email and find the code. It expires in 10 minutes and
can be used once. You can request a new code after 60 seconds.
- Enter the 6-digit code in Verification code and select Verify code.
- Select the final Cancel plan button.
Sending or verifying a code does not cancel the plan. The plan stays active until the final Cancel plan button succeeds. If the code expires, if you request a new one, or if the cancellation details change, verify a fresh code before the final step.
What happens when you cancel
After the final confirmation, Missed Calls Dental stops handling calls and texts for every location immediately. Your locations, settings, staff, and history are not deleted.
No refund, credit, or proration is issued for the current plan payment, unused time, or unused included usage, except where required by law. The monthly charge pays for access to the Service and account-specific resources made available for the billing period; it is not a deposit or stored-value balance.
The confirmation shows the current estimate of final additional usage. If the estimate is $0.00, no additional usage charge is currently expected. If the estimate is above $0.00, it shows the per-location AI answered call minutes and SMS segments above the included allowances and the applicable rates. Previously invoiced additional usage is excluded from the amount still estimated to be due.
Usage records may arrive after cancellation. Only activity incurred before the cancellation cutoff is counted. Any unpaid final additional usage is charged to the saved payment method, and an invoice or receipt explains the charge.
Account and Workspace are replaced by a Plan canceled screen for everyone on the account. The screen shows the no-refund notice and whether final additional usage is $0.00, calculated, or still being finalized. When cancellation completes, a confirmation email is sent to the account owner if email delivery is available.
Turn off call forwarding
Please remember to turn off call forwarding from each office phone to its MCD AI number.
Restore your plan
A Restore plan button and a restore deadline appear only while a complete restore is still available. When they are shown, an account owner or admin can restore the entire plan before that date and time.
The deadline is based on the first canceled MCD AI number due for permanent removal, so there is no fixed number of restore days. Restore is all-or-nothing for the complete account — it brings the whole plan back or none of it. If no restore action is shown, the plan cannot be restored from the app.
Front-desk staff can see the canceled screen but cannot cancel or restore the plan. If anything looks unexpected, see Get help to reach support with the right details.