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Account owner and front-desk access

Understand the difference between account-owner setup access and front-desk Workspace access.

Verified July 10, 2026

The account owner manages location setup, phone setup, AI knowledge, billing, and team access. Front-desk staff use Workspace to review and follow up on patient requests.

What a person can see depends on their assigned access. If a staff member needs a setup or billing change, they should contact the account owner.

Never share passwords. Each team member should use their own invitation and sign-in.