When texting is active, an eligible missed call can trigger a text from the location's MCD AI number. The message identifies the clinic, invites the caller to reply, and includes required opt-out language.
If the caller replies, the response appears with the related patient request in Workspace. A text is not sent for every call; eligibility, texting status, recent activity, and the call outcome can affect whether a message is sent.
The front desk remains responsible for reviewing the request and contacting the patient.