AI Knowledge is the approved, location-specific information Missed Calls Dental can use when answering common caller questions. Each location has its own AI Knowledge, so callers receive information for the correct office.
What information is included?
- Business profile: The office name, phone number, address, and website come from the location’s Business profile.
- Office hours: Add the normal weekly schedule for each day. Special or holiday hours are not assumed from the regular schedule.
- Services: Select only the dental services the location currently offers. You can add an option when a service is not already listed.
- Insurance: Select only the insurance plans the location currently accepts. You can add a plan when it is not already listed.
- Languages: English is included, and you can add the other languages the office supports.
- Appointment requests: Choose the types of appointment requests the office handles.
- Payment and financing: Add accepted payment methods, financing options, or membership plan information that callers may need.
- Office policies: Add patient-facing details such as new-patient forms, what to bring, cancellation or rescheduling guidance, parking, and arrival notes.
How is the information approved?
The account owner reviews and saves each section for the location. Website information may appear as a suggestion, but it is not used until the account owner reviews and saves it.
Keep each section accurate, short, and easy for patients to understand. Review AI Knowledge whenever the office changes its hours, services, insurance, payment options, or policies.
What happens when information is missing?
Missed Calls Dental uses only saved, approved office facts. It does not invent a missing answer. When a caller asks something that is not covered, the request can be sent to the office for follow-up.
AI Knowledge is for common office information. It does not provide medical advice, make emergency decisions, or promise that an appointment has been booked, changed, or canceled.